Refund policy

If you don’t like the product

If you buy a product from us and don’t like it, please notify us at info@invisible-computers.com and ensure the product is dispatched back to us within 30 days of your purchase. We will refund the purchase once we receive the product, provided that you did not damage the product and that you packaged the product adequately.

If you receive a damaged product

If the product you receive is damaged and/or non-functional, we will refund the purchase if you let us know at info@invisible-computers.com within one week of receiving the product. We may ask you to ship the product back to us as a condition for the refund. In this case, we will provide a return shipping label.

If your product breaks

Within the statutory warranty period, defects that were present at delivery are repaired or replaced free of charge, including shipping.

Outside of that — accidental damage, wear, or a fault appearing later — repair is still offered. Invisible Computers is a small company and repairs are done in-house, so most faults can be fixed rather than replaced. In these cases the customer pays for shipping and for any replacement parts; labour is not charged.